Office Hours: 7:30am - 3:30pm M-F
P.O. Box 580, Tioga, LA 71477-0580
1306 Third Street, Pineville, LA 71360
1306 Third Street, Pineville, LA 71360
P.O. Box 580, Tioga, LA 71477-0580
Office Hours: 7:30am - 3:30pm M-F

Water Works District No. 3

318.640.1379

General Info

News
  • 16 Nov
    Water Treatment Change Coming Soon
  • 18 Oct
    Phone Outage

    We are currently experiencing phone issues at our main office. Please be patient as we work through this problem.

  • 20 Sep
    Backflow

    For those customers needing backflow testers and installers, please contact the office 640-1379 to request an email of the list. We will post the list on this site as soon as we can. Thanks.

  • 29 Jul
    Flushing

    Our crews will be flushing Highway 71 North beginning next week, August 1 - August 5. This area will include Country Club, Timbertrails, Sherwood and all side roads. Customers in these areas may experience low water pressure and/or discolored water. Your patience is appreciated.

  • 06 Jul
    Rate Increase

    Our Water Rates have been adjusted due to increased costs of production, treatment, and distribution of your water, effective July 1, 2022. The new rate structure is shown below:

    Residential

    0-3,000 gallons $29.50
    All over 3,000 gallons 6.75

    Commercial
    0-5,000 gallons $37.50
    All over 5,000 gallons 6.75

    Industrial
    0-50,000 gallons $187.50
    All over 50,000 gallons 5.45

    Governmental
    0-50,000 gallons $187.50
    All over 50,000 gallons 6.75

    Water Districts
    0-50,000 gallons $187.50
    All over 50,000 gallons 6.00

    Public Recreation Areas
    0-3,000 gallons $27.25
    All over 3,000 gallons 6.75

  • 05 Jul
    Public Hearing Proposed Rate Increase

    Public Hearing to be held Wednesday, July 6th at 11:00 a.m. After a comprehensive study by the board of commissioners for the District on the cost of producing, treating and distributing water for Water Works District No. 3 of Rapides Parish, changes to the rate schedule have been proposed. These changes will help Water Works District No. 3 of Rapides Parish position itself to continue to meet the needs of its customers and cover accelerated costs due to economic changes. If given approval, these changes will go into effect on July 7, 2022.

  • 20 Jun
    Holiday

    Our office will be closed Monday, June 20th for the Juneteenth Holiday. For emergencies, dial 484-3115. We will reopen Tuesday, June 21st at 7:30 am.

  • 01 Jan
    Rate Increase

    Our Water Rates will be adjusted beginning 1/1/2022 for the Cost of Living Adjustment. The rate structure is shown below:

    Residential

    0-3,000 gallons $23.50
    All over 3,000 gallons 5.45

    Commercial
    0-5,000 gallons $30.00
    All over 5,000 gallons 5.45

    Industrial
    0-50,000 gallons $150.00
    All over 50,000 gallons 4.35

    Governmental
    0-50,000 gallons $150.00
    All over 50,000 gallons 5.45

    Water Districts
    0-50,000 gallons $150.00
    All over 50,000 gallons 4.85

    Public Recreation Areas
    0-3,000 gallons $21.75
    All over 3,000 gallons 5.45

  • 20 Dec
    Online payments

    We are currently working on the problem with online payments. Please be patient. You can call the office to pay by phone.

  • 21 Oct
    BOIL ADVISORY LIFTED

    The boil advisory issued last week for Highway 165 has been lifted.

  • 14 Oct
    Boil Advisory

    A boil advisory has been issued for Water Works customers on the West side of Highway 165, from Ball Cutoff Road to Kitchens Creek Road. (Ball Cutoff is not under the advisory) Please see the FAQs section on our website to know how to deal with a boil advisory. We will post the release of the advisory here as soon as it is lifted. We apologize for this inconvenience.

  • 21 Dec
    Holiday Closures

    Water Works District No. 3 will be closed December 24 and December 25 for the Christmas Holiday. Also, December 31 and January 1 for New Year's. Our emergency number is 640-6644. Merry Christmas and Happy New Year.

  • 25 Nov
    Thanksgiving Holiday

    Water Works District No. 3 will be closed Thursday and Friday, November 26 & 27 for the Holiday. Emergency number is 318-640-6644.

  • 06 Nov
    Veteran's Day Holiday

    Our office will be closed Wednesday, November 11th for the Veteran's Day Holiday.

  • 09 Oct
    Office Closure

    Water Works Office will be closing at noon on October 9th in anticipation of Hurricane Delta. We should reopen Monday, October 12th.

  • 08 Sep
    Boil Advisory

    Boil Advisory for Water Works District #3 has been lifted.

  • 31 Aug
    Boil Advisory

    Water Works District 3 is currently under a boil advisory until further notice. Please see FAQ page for how to respond to a boil advisory.

  • 26 Aug
    Office Closure

    Our office will be closed Thursday August 27th due to severe weather threat. We will reopen on Friday August 28th if possible.

  • 31 Mar
    PRESS RELEASE

    Water Well - 8215 Highway 71 Read more

  • 23 Mar
    COVID-19

    Until further notice, our main walk-in lobby will be closed. All transactions will be conducted through the drive through window, or payments can be left in our night drop.

  • 04 Feb
    2020 Water Rate Increase

    Water Rate Increase - 2020 Read more

  • 30 Jan
    Sexual Harassment Policy

    Act 270 State Civil Service requirement Read more

  • 19 Dec
    Water Treatment Change Coming

    Water Works District No. 3 will be temporarily changing its type of disinfection process. Read more

  • 12 Nov
    PUBLIC HEARING

    There will be a public hearing at the Water Works District 3 main office at 1306 Third Street in Tioga on November 26, 2019 at 9:30 a.m. for the consideration of a rate increase.

  • 01 Oct
    ReConnection Rate Increase

    Beginning October 1st, reconnection fees will increase from $25 to $35 during normal business hours. After hours rates will increase depending on the time.

  • 29 Jul
    Office Closing

    Our office will be closing at noon on Thursday, August 8th for a computer upgrade. We will reopen Friday, August 9th at 7:30 am.

  • 14 Sep
    Water Treatment Change

    Water Works District No. 3 is making a temporary change in the type of disinfectant used in the water supply. Read more

  • 21 Aug
    New Emergency Phone Number

    We have changed our after hours emergency number. Please note the new number:
    640-6644. This will reach our answering service and be forwarded to our personnel on call.

  • 01 Jun
    Water Rate Increase

    New water rates became effective 6/1/2017 Read more

Did You Know?
  • Fight Fraud, Waste & Abuse
  • You can check your home for hidden leaks.  Simply turn off all taps and water-using appliances. Check your meter. Then, after 15 minutes check it again.  If it has moved, you have a leak.
  • Automatic dishwashers use 15 gallons for each cycle, regardless of how many dishes are loaded.  Always run a full load in your dishwasher.
  • Even a slow leak or dripping faucet can waste 15-20 gallons of water per day.  If you get it fixed, you’ll save up to 6,000+ gallons per year.
  • We provide toilet tablets to check for leaks in your toilet.  Add a couple of these tablets to the tank of your toilet.  Wait a few minutes to see if the color shows up in the bowl.  If it does, your toilet is leaking, and could result in an additional 100 gallons of water flowing through your toilet each day.
UNDERSTANDING
YOUR BILL
Learn more about your water bill
Faqs
  • 1.
    How do I respond to a BOIL ADVISORY?

    If we experience a leak in our system that results in a loss of water pressure, our water may be of questionable microbiological quality. and you may be placed under a BOIL ADVISORY.  It is recommended that all consumers disinfect their water before consuming it (including fountain drinks), making ice, brushing teeth, or using it for food preparation or rinsing foods by the following means:
           Boil water for one (1) full minute in a clean container.  The one minute starts after the water has been brought to a rolling boil.  (The flat taste can be eliminated by shaking the water in a clean bottle or pouring it from one clean container to another, or by adding a pinch of salt to each quart of water that is boiled.)

    Upon notification from the Office of Public Health's State Regional Laboratory that the samples collected from our water supply have been found to be safe, the advisory will be rescinded and you will be notified that the water has been found to be safe.

  • 2.
    How is my water meter read?

    Water Works District No. 3 reads the majority of its meters electronically through radio frequency technology.  This technology allows us to collect the reading while simply driving down your street, eliminating the need to stop, get out, and open each meter box.  The result is greater accuracy of the reading and more meters can be read in less time.

  • 3.
    Where does my water come from?

    Water Works District No. 3 distributes water from seven groundwater wells and a surface water structure on Big Creek, near Pollock, Louisiana.

  • 4.
    How much water should I expect to use per day?

    American families use 183 gallons of water per day, on average, for cooking, washing, flushing, and watering purposes. The average family turns on the tap between 70-100 times daily.  About 74% of home water usage occurs in the bathroom, about 21% in the laundry room, and the other 5% in the kitchen.

  • 5.
    Is it okay to use hot water from the tap for cooking and drinking?

    No!  ALWAYS use cold water.  Hot water is more likely to contain rust, copper, and lead from household plumbing and water heaters.  These harmful substances can dissolve into hot water faster than they do into cold water, especially when the faucet has not been used for an extended period of time.
     

  • 6.
    Why do water pipes tend to break in winter?

    Liquids generally contract when frozen and become more dense; however, the unique qualities of water cause it to expand by up to 9% when it freezes.  That is why water pipes burst when temperatures reach the freezing mark.