Office Hours: 7:30am - 3:30pm M-F
P.O. Box 580, Tioga, LA 71477-0580
1306 Third Street, Pineville, LA 71360
1306 Third Street, Pineville, LA 71360
P.O. Box 580, Tioga, LA 71477-0580
Office Hours: 7:30am - 3:30pm M-F

Water Works District No. 3



New payment portal coming soon! This will be a more user friendly software than our current online portal. Your patience is appreciated.


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Our Mission

The mission of the Water Works District No. 3 of Rapides Parish is to provide high-quality and safe water services to our commercial, industrial, municipal and residential customers in the quantity required for economic development and the health and convenience of our community.


Water Quality

Each year, the State of Louisiana Department of Health and Hospitals (DHH) requires a submission called the Consumer Confidence Report (CCR). It must be distributed to all customers within our water district and gives specific information regarding the content and quality of our water, testing completed during the year, as well as other helpful information. The report is issued in June of each year.  The most current report can be viewed in the box below. To see past reports, please click any of the following years.  2022 2021 2020  2019  2018  2017  2016   2015   2015 Amendment   2014


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Did You Know?
  • Fight Fraud, Waste & Abuse
  • You can check your home for hidden leaks.  Simply turn off all taps and water-using appliances. Check your meter. Then, after 15 minutes check it again.  If it has moved, you have a leak.
  • Automatic dishwashers use 15 gallons for each cycle, regardless of how many dishes are loaded.  Always run a full load in your dishwasher.
  • 23 Apr
    Meter Deposit Increase
  • 01 Jan
    Rate Increase
  • 07 Nov
    Water Conservation Order Lifted
  • 27 Oct
    Water Conservation Notice Still in Effect
  • 16 Oct
    Water Treatment Change Coming Soon

    Residents of Water Works District No.3 of Rapides Parish Read more

  • 27 Mar
    New Payment Portal
  • 20 Sep
  • 06 Jul
    Rate Increase
  • 05 Jul
    Public Hearing Proposed Rate Increase
  • 01 Jan
    Rate Increase
  • 31 Mar

    Water Well - 8215 Highway 71 Read more

  • 04 Feb
    2020 Water Rate Increase

    Water Rate Increase - 2020 Read more

  • 30 Jan
    Sexual Harassment Policy

    Act 270 State Civil Service requirement Read more

  • 12 Nov
  • 01 Oct
    ReConnection Rate Increase
  • 21 Aug
    New Emergency Phone Number
  • 01 Jun
    Water Rate Increase

    New water rates became effective 6/1/2017 Read more

Learn more about your water bill
  • 1.
    How do I respond to a BOIL ADVISORY?

    If we experience a leak in our system that results in a loss of water pressure, our water may be of questionable microbiological quality. and you may be placed under a BOIL ADVISORY.  It is recommended that all consumers disinfect their water before consuming it (including fountain drinks), making ice, brushing teeth, or using it for food preparation or rinsing foods by the following means:
           Boil water for one (1) full minute in a clean container.  The one minute starts after the water has been brought to a rolling boil.  (The flat taste can be eliminated by shaking the water in a clean bottle or pouring it from one clean container to another, or by adding a pinch of salt to each quart of water that is boiled.)

    Upon notification from the Office of Public Health's State Regional Laboratory that the samples collected from our water supply have been found to be safe, the advisory will be rescinded and you will be notified that the water has been found to be safe.

  • 2.
    How is my water meter read?

    Water Works District No. 3 reads the majority of its meters electronically through radio frequency technology.  This technology allows us to collect the reading while simply driving down your street, eliminating the need to stop, get out, and open each meter box.  The result is greater accuracy of the reading and more meters can be read in less time.

  • 3.
    Where does my water come from?

    Water Works District No. 3 distributes water from seven groundwater wells and a surface water structure on Big Creek, near Pollock, Louisiana.

  • 4.
    How much water should I expect to use per day?

    American families use 183 gallons of water per day, on average, for cooking, washing, flushing, and watering purposes. The average family turns on the tap between 70-100 times daily.  About 74% of home water usage occurs in the bathroom, about 21% in the laundry room, and the other 5% in the kitchen.

  • 5.
    Is it okay to use hot water from the tap for cooking and drinking?

    No!  ALWAYS use cold water.  Hot water is more likely to contain rust, copper, and lead from household plumbing and water heaters.  These harmful substances can dissolve into hot water faster than they do into cold water, especially when the faucet has not been used for an extended period of time.

  • 6.
    Why do water pipes tend to break in winter?

    Liquids generally contract when frozen and become more dense; however, the unique qualities of water cause it to expand by up to 9% when it freezes.  That is why water pipes burst when temperatures reach the freezing mark.